Contact Centre as a Service (CCaaS)
Give your customers the greatest experience on earth!
Grow sales, wow customers and increase agent productivity.
Revolutionise your customer relationships
Provide a highly personalised customer experience
Quickly respond to customer demands, change call flows, add and remove agents and features
Allow customers to connect when, where and how they want through their preferred channel – Voice –Email – Voicemail Callback – Chat – Social
Focus on serving your customers, rather than managing technology.
Cloud Contact Centres are a Game Changer
All the features of the world’s greatest contact centres, plus:
Fast and easy to deploy, point and click, drag and drop – no delay and no need for expensive IT resources.
Spin-up new agents as needed – expand and shrink in response to your customer’s needs
Centralised, distributed or mobile – Change dynamically – You’re in total control
Select the features you want, leave those you don’t
Evergreen technology with features and integrations being added constantly
No scheduled downtime. No need to patch, upgrade or maintain the system. It’s all done for you.
PAYG – no upfront, lump sum capital costs
Distributed – Secure – Resilient
Efficient inbound contact handling
ACD and
Call and universal channel queues, voicemail
IVR and Auto attendant for call routing or customer self serve
Drag and drop configuration
Speech Recognition or keypad interface
Contact escalation – Chat Bot – Virtual Assistant – Live Agent
Add remote agents wherever they are to cater to fluctuating demand
Intelligent Outbound Call Management
Maximise productivity – Minimise downtime
Predictive
- No delay personal connection
- Do not call register integration
- Call blending between outbound and inbound based on workloads
Scripting and compliance tools
Workforce Management (WFM)
Simple and Intuitive
Forecasting demand
Managing staff details
Scheduling staff
Understanding the contact
Supporting operational decision making
Workforce Optimisation (WFO)
Call Recording for quality and compliance
Quality Monitoring including agent coaching and training
Customer Feedback
Speech, text and
Performance Management
Dashboards, reporting, analytics, Artificial Intelligence (AI)
Integration
Integration with the leading CRM and support systems
Open APIs for integration to bespoke and niche applications
Screen Popping
Click to call
PBX integration for internal presence and collaboration
How Acumentous can help
There are many options to choose from, our role is to narrow the choice and help you reach the best decision
- Is it right for your business?
- Which features?
- Which vendor?
- How to implement it?
- How to get the lowest cost and best value?
Contact us for a free no obligation 45 minute strategy discussion.
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